FREQUENTLY ASKED QUESTIONS

OUR SERVICES

We offer a wide range of gifting services some of which include: Client Gifts, Thank You Gifts, Welcome Gifts, Wedding and Event Welcome Bags, Custom Gift Baskets, Custom Gift Bags and Favors, plus so much more! The possibilities are endless. Basically, if you can dream it, we can do it!

LOCAL PICKUP

If you are in the Calgary area and would like to pick up your order at our gifting studio located in the East Village of downtown, a pick-up time that is convenient for you can be arranged by emailing us at hello@fenviicollective.com.

HAND DELIVERY

We understand that there are times you may need to have your order delivered by a specific date and the postal system cannot always guarantee a specific delivery date. If you need your gift to be delivered by a specific date, we offer hand delivery services in the Calgary area. Hand delivery charges are calculated based on proximity from our downtown studio and range from $25 to $100. Arrangements can be made by emailing us at hello@fenviicollective.com.

SHIPPING

Currently we only ship within Canada. We do not ship internationally. All orders are typically shipped within 1-3 business days and are delivered via Canada Post. For rush orders, please contact us.

RETURNS

All products are sold on a non-returnable basis unless damaged or defective. Returns require prior authorization from FENVII Collective. If you've received damaged or defective merchandise, please send photos to hello@fenviicollective.com to receive credit or replacements.